Refund policy

RETURNS & REFUNDS

We want you to be happy with your Blastgrade order. If you change your mind, you can return it within 30 days of delivery, as long as it has not been used.

CHANGE OF MIND RETURNS
- Email support@blastgrade.com within 30 days of delivery with your order number. We'll reply with the return address and instructions.
- Products must be unused and in the same condition you received them, in the original packaging, with all parts included (nozzles, cable, and the vacuum attachment if you bought the kit).
- We cannot accept change of mind returns on products that have been used.
- You pay the return postage. We recommend a tracked service, as we can't refund items that don't reach us.
- Once we receive and check your return, we'll refund you to your original payment method within 14 days.

FAULTY, DAMAGED OR WRONG ITEM
- Email support@blastgrade.com within 30 days of delivery with your order number and a photo of the problem.
- We'll offer a replacement or a full refund, including any postage you paid. You won't pay to send a faulty item back.
- If a fault appears after 30 days but within 6 months, contact us and we'll repair or replace it, or refund you if that isn't possible.

KIT ORDERS
If you return part of a Blower + vacuum kit, we'll refund the difference between what you paid and the price of what you keep.

Your statutory rights as a UK consumer are not affected.